Privacy policy.

Privacy Policy

Last updated: November 2025

This Privacy Policy outlines how Indi Bruch Therapy Ltd Pty ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website or engage our services.

1. What Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Any information you submit via contact forms or bookings

  • Information provided during enquiries or sessions will be kept securely

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and interactions on our website

Sensitive Information

As a counselling and psychotherapy practice, we may collect sensitive information during the therapeutic process. This information is handled with strict confidentiality and stored according to Australian privacy laws and professional ethical requirements.

2. How We Use Your Information

We use your information to:

  • Provide counselling and psychotherapy services

  • Contact you regarding appointments or enquiries

  • Operate and improve our website

  • Maintain accurate clinical records

  • Comply with legal and ethical obligations

We do not use your personal or sensitive information for advertising.

3. How Your Information Is Stored

Your information may be stored in:

  • Secure practice management software (Halaxy)

  • Encrypted email systems

  • Password-protected devices

All clinical records are stored in compliance with:

  • The Australian Privacy Principles (APPs)

  • Relevant state and federal legislation

4. Sharing of Information

We do not share your personal or sensitive information unless:

  • You provide written consent

  • Required by law (e.g., subpoena)

  • There is a serious risk of harm to you or others

5. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. This may collect:

  • Page views

  • Time on site

  • Device and browser information

You can disable cookies in your browser settings.

6. Third‑Party Services

We may use third‑party services including:

  • Halaxy (for bookings and records)

  • Google Analytics (for website insights)

  • Squarespace (website hosting)

  • Mailchimp (emailing CRM)

These third parties have their own privacy policies.

7. Accessing or Updating Your Information

You may request access to, or correction of, your personal information at any time by contacting:

Email: indiana@indibruch.com.au

8. Contact

If you have questions about this Privacy Policy, please contact:

Indiana Bruch Counselling & Psychotherapy
Email: hello@indibruch.com.au
Website: www.indibruch.com.au

Additional Required Disclaimers

Not a Crisis Service

Indiana Bruch Counselling & Psychotherapy is not a crisis service. If you are in immediate danger or experiencing a mental health emergency, please contact one of the following services:

  • 000 (Emergency Services)

  • Lifeline — 13 11 14

  • Suicide Call Back Service — 1300 659 467

  • Beyond Blue — 1300 22 4636

  • Present to your nearest hospital emergency department

We cannot provide urgent or real-time crisis intervention.

Disclaimer for Counselling & Psychotherapy Services

  • Information provided on this website is general in nature and should not be considered a substitute for professional mental health advice, diagnosis, or treatment.

  • Counselling outcomes vary and cannot be guaranteed.

  • Therapeutic services are delivered in accordance with:

    • The Australian Privacy Principles (APPs)

    • The Psychotherapy and Counselling Federation of Australia (PACFA) Code of Ethics (or relevant governing body)

    • Applicable federal and state legislation